Refund Policy

Last updated: August 21, 2026

1. Digital Products

Readora.ng primarily provides digital books and related digital services. Customers should review the available information about a book before completing a purchase.

2. When You May Request a Refund

A customer may contact Readora to request a refund where, for example:

• The same transaction was charged more than once.
• A technical problem prevents access to a purchased eBook.
• The purchased content is materially different from the description provided on Readora.
• A payment was processed incorrectly or without proper authorisation.
• Another legitimate payment or content issue requires review by Readora.

3. How to Request a Refund

Customers should contact Readora as soon as possible after identifying an issue with a purchase.

You can contact our support team directly at support@readora.ng or use our Contact Us page .

When requesting a refund, please include the email address associated with your Readora account, your transaction details and a brief description of the issue so that we can investigate and assist you promptly.

4. Refund Review

Refund requests are reviewed on a case-by-case basis. Readora may request additional information where necessary to investigate the transaction or issue.

5. Duplicate Payments

If a customer has been charged more than once for the same purchase, Readora will investigate the transaction and, where appropriate, refund the duplicate charge.

6. Technical Problems

If you paid for an eBook but cannot access or download it because of a technical problem, please contact us so that we can investigate and attempt to resolve the issue.

7. Refund Method

Where a refund is approved, it will normally be processed using the original payment method where reasonably possible.

The time required for a refund to appear may depend on the payment provider or financial institution involved.

8. Digital Content

Because Readora provides digital content, a refund may not be available solely because a customer changes their mind after successfully accessing or downloading the purchased content, except where required by applicable law or where Readora determines that a refund is appropriate.

9. Consumer Rights

Nothing in this Refund Policy is intended to remove or limit any rights that customers may have under applicable consumer-protection laws.

10. Contact Us

If you have a problem with a purchase or wish to request a refund, please contact Readora as soon as possible.

You can contact our support team directly at support@readora.ng or use our Contact Us page .

11. Changes to This Policy

Readora may update this Refund Policy from time to time. The latest version will be published on this page.